How can I contact you?
You can e-mail the us directly at firstname.lastname@example.org. Please include your full name, e-mail address, and your order number (if applicable). We are happy to help!
Can you ship to a PO Box or APO address?
Yes, we ship to PO Boxes and Military Addresses/ PO Boxes.
How long will my order take?
Orders are usually processed and shipped within 2-5 business days after order is placed. You can expect the arrival of your package 2-8 business days after ship date. Excluding customs delays. Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method. We are not responsible for these delays.
My merchandise was damaged when I received it, what do I do?
Defective or damaged items may be exchanged for identical items only, and must be returned within 30 days of the invoice date. Please contact us at email@example.com to report a defective or damaged item. If the defective or damaged item is no longer available, we will fully refund the cost of the item. Refunds must be made to the credit card originally used to place the order.
What if an item is out of stock or the shipping address is incorrect?
If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect we will reach out to you via email for additional information. However, if we do not hear back from you within 15 business days, we’ll cancel your order.
Can I exchange an item for another item?
We want you to enjoy your purchase. If you are unhappy with your item or its size, please email us at firstname.lastname@example.org. We will be happy to exchange it for a different size of the same item, provided that stock is available and it is within 30 days of delivery.
Can I cancel my order?
Please contact us at email@example.com, and we will be happy to cancel your order if it has not yet been shipped. We are unable to cancel orders which have already shipped.
Do you ship internationally?
We appreciate the business from our international customers. Please be aware that the items in your order must not be prohibited by embargo or international restrictions. We are not responsible for orders confiscated by the legal authorities of your country or state and we suggest you check with your local customs office regarding import laws before you place your order.
Please note that, in addition to the shipping charge, customers shipping to locations outside the Netherlands are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. Import fees will be billed to you by the contractor fulfilling your shipment.